You must have a Return Authorization(RA) number before returning any merchandise to Diamond.
The following are Diamond Return Shipment Policies:

o DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.
o Defective product must be in original factory carton with all original packing materials
o All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
o The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
o Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
o Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
o If the product is found to be non-defective, an inspection fee of 15% per unit, will be billed to your account.
o Diamond must be contacted when a tracking number is showing as info received. They then have to issue a tracer with the shipping carrier and wait up to 8 business days for a response before credit can be issued or a new item can be shipped.

DAMAGES
Supplier Diamond
DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to Diamond for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact Diamond for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the co-signee. The shipping cartons, packing and content should be retained in the same condition as received.